WHO CAN ORDER FROM BRICK WHOLESALE?
Anybody can order from Brick Wholesale. We are primarily a Business2Business supplier, but we also sell to the public.
DO I HAVE TO REGISTER ON YOUR WEBSITE?
No, you donāt have to register, however, if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets.
IāVE FORGOTTEN MY PASSWORD, CAN I RESET IT?
Yes, if you have forgotten your password, click here to reset it:
brickwholesale.co.uk/my-account/lost-password
CAN I APPLY FOR A TRADE ACCOUNT OR CREDIT ACCOUNT?
Yes, we offer the option to pay later with Two Payments as an alternative to a credit account. This credit facility is available to Limited Companies at checkout.
HOW CAN I PAY FOR MY ORDER?
Payments can be conveniently made through our online checkout page. We accept a wide range of payment options, including all major credit and debit cards, including American Express. Additionally, we provide alternative payment methods like bank transfers, Google Pay, Apple Pay, TWO Payments and SuperPayments.
Opting to pay with SuperPayments comes with a special benefit ā a 1.5% cash reward will automatically be deducted from your next purchase with us. As a welcoming gesture to new SuperPayments users, we offer a Ā£5 bonus. Once your order is placed, youāll receive an automatic sign-up email. You have seven days to download and register the cash reward with the Super app, which takes about 30 seconds.
Please be aware that if you register on the 8th day or later or fail to register with the SuperPayments app, your Cash Rewards will expire. Once successfully signed up, the cashback reward remains valid for 12 months. Upon receiving your order, youāll receive an automated email from us containing your order details, the amount due, and our bank information. Once your payment is received, we will promptly process your order.
WHAT IS A MINIMUM ORDER VALUE?
We do not have a minimum order requirement value, but bear in mind, bricks are mostly sold in full packs.
CAN I COLLECT IT FROM YOUR YARD?
Unfortunately, we donāt offer a collection service.
CAN I ADD IT TO MY EXISTING ORDER?
Most likely you still can, if the order hasnāt yet been picked up and ready to leave the warehouse. Please call us on 0203 318 0854 or email [email protected] for assistance.
AM I ABLE TO GET A QUOTATION?
To obtain a quotation, email our sales team via [email protected] You will need to provide the name or a code of products you are after, quantities and delivery information for a full quote.
HOW DO I OBTAIN AN INVOICE FOR MY ORDER?
We send invoices to the email address which is stated in the order once the order gets processed. If you require a copy of the invoice, please email the support team at
[email protected] to request one.
CAN I BUY YOUR PRODUCTS AT A ZERO RATE VAT IF I AM A DISABLED PERSON?
If a VAT registered contractor is carrying out the work for a disabled person ā we have to sell our products with VAT and then the contractor will deduct the VAT from their bill to the customer. If itās a non-vat registered contractor ā we can sell the goods to a disabled person, but we need an eligibility declaration and evidence from the contractor that they are being paid to do eligible work for the disabled person. If a disabled person is doing the repairs/installation himself/herself, VAT is fully payable.
CAN I PLACE AN ORDER OVER THE PHONE?
You can place an order over the phone however, we are unable to take payments over the phone. We can take all the details i.e. products required, billing and delivery details, and create a manual invoice containing a payment link which we will send to you by email. The link will take you to our website checkout page where payments have to be made. We accept all credit and debit cards, including American Express. We also offer alternative payment methods such as bank transfer, Google Pay and Apple Pay.
DO YOU DELIVER ON WEEKENDS?
Unfortunately, we do not operate on weekends.
WHAT TRANSPORT OPTIONS DO YOU USE FOR BRICK DELIVERIES?
Orders of 4 packs or less are delivered on a tail lift lorry and offloaded using a manual pump truck, kerbside delivery. Orders of 5 packs or more will be delivered on a crane off-load vehicle unless particularly difficult to access. Please see our Delivery Information page for more details.
DO YOU OFFER NEXT DAY DELIVERY?
We don’t offer next day delivery although depending on the haulage companyās schedule sometimes deliveries can be completed as fast as 1-2 weekdays although this can not be guaranteed.
CAN YOU DELIVER OUTSIDE THE UK?
We do not offer delivery outside of the UK at present.
WHEN WILL I KNOW MY DELIVERY DATE?
We will contact you a day before your delivery, to confirm the date within the 2 to 4 working day lead time.
HOW MUCH DOES DELIVERY COST?
The delivery charge varies depending on the pack quantity, as well as the postcode. This is automatically calculated at the checkout page. For detailed delivery charges, please see our Delivery Information Page.
CAN I COLLECT MY ORDER FROM YOUR YARD?
Unfortunately, we donāt offer a collection service.Ā
WHAT HAPPENS IF I AM NOT HOME FOR MY DELIVERY?
We advise customers to be at the delivery address on the day of the delivery so that the goods can be accepted, assessed and signed for.
WHAT IF MY DELIVERY IS LATE?
We always aim to deliver on the delivery date we provide and deliver bricks within the lead times advertised at the time of purchase on our website. Building Materials Wholesale may not be held liable for any failure to deliver by any stated time or date or any consequential loss resulting from late delivery that could happen in various unforeseen situations that can occasionally occur.
HOW DO I RETURN MY ORDER? I HAVE ORDERED THE WRONG BRICK.
If you change your mind or have accidentally ordered the wrong brick and wish to return anything purchased online from us, we will be happy to refund or exchange the goods where possible within 14 days of delivery, provided the return is made following the terms. Return transportation costs are payable by the customer. Please see further details on our Refunds Policy page.
WHAT IS THE RETURN PROCEDURE?
Please email us a couple of images of the brick packs to [email protected] to ensure they are still unopened and can be collected and we will get back to you with the date and collection charges. On the collection day, the bricks should be in good condition, in original packaging and accessible enough for the driver to collect.
WHAT HAPPENS IF THE BRICK PACKS HAVE BEEN MOVED?
If the brick pack has been moved from the spot it was delivered to, the customer is responsible for informing us of this situation by sending us an email and a few images of the pack and where it is located. These images will be forwarded to the transport operator to assess if it is physically possible to collect the bricks. Failing to inform us of any restrictions, will result in a failed collection where charges will apply.
CAN I RETURN OPENED PACKS OR LEFTOVER BRICKS?
Unfortunately, not. Only unopened brick packs can be returned back within 14 days (in some cases within 28 days although it depends on the condition of the bricks). Some bricks, like glazed bricks or special order bricks, can not be returned.
WHAT ARE THE COLLECTION/RETURN CHARGES?
The collection charge depends on how many packs are being returned as the minimum charge is Ā£95 ex VAT. There is also a restocking fee of 10%-25%. These charges will be deducted from the refund.
WHEN WILL I RECEIVE MY REFUND ONCE THE BRICKS HAVE BEEN COLLECTED?
Once the yard has confirmed that bricks have been returned, they have been inspected, and the quantity is confirmed, we will then process the refund back to your original payment method. The refund should reach your account within the next 3-10 working days.
DO YOU OFFER A BRICK CUTTING SERVICE?
We provide cutting services, however, because we outsource this service, the order lead time is longer than usual.
DO YOU SELL BRICK TILES / BRICK SLIPS?
Most of the bricks found on our website can be cut into required brick slips, slip shapes, and thicknesses, although we recommend choosing a thickness of 25mm or over to avoid high breakage percentage.
WHAT IS BRICK WASTAGE, AND WHY IS IT IMPORTANT?
As a general rule across all manufacturers, recommended wastage allowance is 5%, although there are some bricks with a higher wastage allowance, such as theĀ Northcot bricks with 10% allowance for breakages, andĀ Forterra LBC range bricks with recommended wastage allowance 15-20%. Brick is generally classed as āgood to be usedā if 2 of its sides are not affected by the damage. Light chipping is not classed as damage unless visible within a 2-3 meter distance.
However, if excessive damage is noted after reasonable inspection, the site should raise the alert as soon as possible. If this occurs, please get in touch with us and send us as many images of the damage as possible. We will then speak to the yard and the manufacturers. If necessary, we can arrange a site visit to assess the damage (conducted by the manufacturerās representative).
This applies to all Best Quality Facings only. Aged stock, non-best stock rejects or yard clearance bricks could potentially have a higher percentage of chipped bricks.
HOW ARE BRICKS PACKED?
The two most popular ways manufacturers pack their bricks are by using the straps only or using plastic shrink wrapping.
Most brick manufacturers use recyclable plastic wrapping, but recently, more and more manufacturers have chosen to cut the use of plastic shrink wrap as part of their sustainability strategy and use a few straps instead of thoroughly packing bricks in plastic.
HOW TO STORE BRICKS?
As a standard practice across the industry, bricks are kept in the yard, meaning they are not in an enclosed warehouse. Packs are stacked on top of each other accordingly. The recommendation is to cover and protect them from rain, rising dampness, and splashing dirt once they reach the site.
If bricks are in plastic packaging, cut the transport/wrapping film open along the top of the pack of bricks to prevent condensation from forming inside and cover them from rain. If bricks are banded (not plastic wrapped), cover over your packs of bricks and ensure plenty of ventilation between them. This will prevent the bricks from becoming saturated and keep them workable.
WHAT IS THE WHITE POWDERY DEPOSIT THAT APPEARS ON THE BRICK SURFACE?
The brick absorbs water during the construction or from rain, which causes the salts from brickwork to dissolve and migrate to the surface of the brick. The salt then crystallises and forms a white deposit on the surface of the brick which is called efflorescence.
The majority of efflorescence concerns relate to newly constructed brickwork particularly the first year.
Efflorescence on older established brickwork can often be taken as an indication that water is entering the masonry as a result of failure of weathering, lack of protective measures, site exposure i.e. specific building elevations.
HOW TO REMOVE BRICK SALT/EFFLORESCENCE FROM NEWLY CONSTRUCTED BRICKWORK?
External Brickwork
It is advisable that efflorescence should be allowed to weather away naturally. It’s removal is performed with a soft to medium nylon/bristle non abrasive brush. You will use the brush to scrub the bricks clean of excess efflorescence. The residue being collected and removed so that it does not re-enter the brickwork at a lower level.
Please note:
– A wire brush should not be used.
– The use of a silicone treatment should be avoided since this can result in more permanent problems.
Internal Brickwork
Should efflorescence occur where brickwork is the natural internal finish, a natural weathering will not be possible. Spray application should be avoided. The appearance of internal brickwork can be improved by applying a damp sponge, rinsed frequently in clean
water, to encourage soluble salts to transfer to the sponge; it may be necessary to repeat the treatment.
WHY IS BUILDING MATERIALS WHOLESALE OFFERING TWO PAYMENTS?
Building Materials Wholesale is partnering with the best finance providers to give you more flexible credit options when paying for goods and more time to pay. Thatās why we partner with Two, the Buy Now, Pay Later payment method for businesses.
HOW DOES TWO PAYMENTS WORK?
Purchasing with Two comes at no extra cost to you and allows you to check out in just a few seconds. All you need to do is enter your company name and your companyās invoice email address. Two sends the invoice directly to your company, and you have 30 days to pay the invoice.
WILL THIS AFFECT MY CREDIT SCORE?
Before you can start paying later with Two, they will perform a soft credit search on your business to check if youāre eligible. These kinds of searches have no impact on your credit score.
WHAT IS TWO?
Two has been specifically designed for merchants, by merchants. Two helps businesses grow by removing credit risk, losses, and the delay in payment for products sold. The Two team is leading the way to a brighter future for B2B payments with their experience from large banks, B2B e-commerce, lending, and payments.
WHAT DOES IT COST?
There are no extra fees and 0% interest if you pay with Two, as long as you settle your invoice when itās due.
- Two takes care of all the paperwork – they send the invoice directly to your company
- Purchase in one click
- Save that credit card for when you really need it
- Purchases via Two have no impact on your companyās other lines of credit
WHEN PURCHASING WITH TWO, WHY DO I HAVE TO VERIFY WITH YAPILY?