Refund and Returns Policy

We hope you’ll be pleased with your purchase. If you should change your mind and wish to return anything purchased online from us we’ll be happy to refund or exchange the goods within 14 days of delivery, provided the return is made in accordance with the terms below:

(A) Customers have a legal right to cancel orders up to 14 days from receipt of the goods, with the exception of any specially ordered non stock and non-refundable items. If unsure if the item is non stock and non-refundable, please contact our support team at [email protected] or 0203 318 0854 to find out.

(B) In the event that the goods have been received before an order is cancelled the products must be returned to the point of dispatch at the customers own cost and risk.

(C) The goods must not be unpacked and be sent back in the original packaging and same condition as they were received. Once Building Materials Wholesale has been informed of the customer’s intention to return products, the goods must be received at the point of dispatch within 7 days. If the fault has been discovered after the delivery has been received and accepted, it has to be reported and refund or exchange requested within 14 days.

(D) When placing an order, we advise you to add 5% – 10% to your final quantity required for breakages that sometimes happen during transportation or events out of our control. In the event that damaged goods arrive, we will refund or replace the number of bricks outside of the allowed 10% for breakages.

(E) All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.

(F) In the event that the goods were sent directly from a manufacturer or distributor, the return must be made to the dispatch depot. All manufacturers charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer and distributor have specific return policies, including non-return policies, which will apply to the customers’ orders.

(G) If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Building Materials Wholesale and the manufacturer that the fault lays with the product.

(H) Once goods have been received by Building Materials Wholesale in a resalable condition, refunds will be processed within 14 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Building Materials Wholesale have received confirmation of the refund from the manufacturer or distributor the refund will be processed, and any manufacturers or distributors charges deducted.