Refund Policy

Order cancellation

Customers have a legal right to change their mind for the order before it is being dispatched directly to you. If you change your mind please give a call as soon as possible to 02038568578.


 In the event that the goods have been received or dispatched before an order is cancelled through us, the products must been returned to the point of supplier dispatch at the customers own cost and risk. Please give us a call at 02038568578 to discuss what actions have to be taken. 

Refund from manufacturer

As due to most materials being sent directly from manufacturer, the return must be made to the dispatch depot. All manufacturers charges, including re-stocking charges, handling charges and haulage charges must be paid in full by the customer. Each manufacturer has specific return policies, including non return policies, which will apply to the customers orders.

Storage of products due refund

The goods must not be unpacked and be sent back in the same condition as they were received. Once supplier  has been informed of the customers intention to return products, the goods must be received at the point of dispatch within 7 days.

 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. The customer is wholly responsible for the goods in transit and any damage. Goods must be sent by secure carrier and signed for.

Faulty Product

 If the customer believes an order or part of an order to be faulty, please do not return the item before contacting our sales team to explain the problem. With regards to a fault, no full or part refunds or replacements can be issued without first establishing with Roofing Outlet and the manufacturer that the fault lays with the product.

Issuing a refund

Once goods have been received by Manufacturers in a resalable condition, refunds will be processed within 7-10 days. Refunds on goods returned directly to manufacturers are subject to longer processing periods. Only once Building materials wholesale ltd. have received confirmation of the refund from the manufacturer the refund will be processed and any manufacturers charges deducted.

Non-Refundable Items

Due to the nature of most products, they cannot be refunded after being received at all, unless they are faulty. Please read through the terms & conditions carefully and make sure you order correct amounts & items. When you purchase product you automatically agree to our Terms & Conditions.